Refund & Return Policy

Effective Date: February 2026
DXN Canada

At DXN Canada, we want you to be satisfied with your purchase. This Refund & Return Policy outlines the conditions under which returns and refunds may be requested.

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1. Return Eligibility

Products may be returned within 30 days of delivery.

To qualify for a return:

• Items must be unused and unopened
• Products must be in their original packaging
• Proof of purchase (order number or receipt) is required

Opened, used, or damaged items not caused by shipping are not eligible for return.

2. How to Request a Return

To initiate a return, please contact us at:

Email: support@dxncanada.ca

Please include:

• Your full name
• Order number
• Reason for return

Return instructions will be provided within 1–2 business days. Returns sent without prior authorization may not be accepted.

3. Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged, or
• The wrong item was shipped

We recommend using a trackable shipping method for all returns.

4. Refund Processing

Once we receive and inspect the returned item:

• Refunds will be processed within 5–10 business days
• Refunds will be issued to the original payment method

Shipping charges are non-refundable unless the return is due to our error.

5. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Please contact us within 7 days of delivery
• Include clear photos of the item and packaging

We will arrange a replacement or refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for return:

• Opened health or consumable products
• Used personal care items
• Clearance or final sale items

7. Contact Information

For any questions regarding returns or refunds, please contact:

DXN Canada
Email: info@dxncanada.ca
Location: Windsor, Ontario, Canada